RETURNS & EXCHANGES
All returns and exchanges from purchases on our online store must be submitted to Rusty Bearings within 30 days of receiving your product. The 30-day period begins when merchandise is delivered to recipient’s shipping address.
Return procedures will vary depending on the product type, therefore it is important that you contact Rusty Bearings Support for proper return shipping procedures and instruction. Rusty Bearings will NOT be held liable for any returns completed without proper authorization. Any item/product that has been modified, altered or has surpassed the return shipping period will NOT be eligible for a refund, exchange or return.
Returned items must be in original condition and in its original packaging in order to receive a full refund. A 10% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If the product is for an exchange, the 10% restocking fee will be waived. If the Items received are damaged, worn or show signs of use/installation, depending on condition, a 15 – 20% damage fee may be deducted from your refund. If the condition of the product is in an “unsellable” state, your return will not be accepted
Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer. We advise insuring your return with “Signature upon Delivery” to ensure your return/exchange gets to the proper destination. Rusty Bearings is not responsible for any items lost or damaged during the return shipping process
Rusty Bearings issues refunds within 2-3 business days after receiving any returned merchandise. Be advised a 10% restocking fee will be applied to your return. For any return or exchange claim, shipping costs are non-refundable.
Incorrect Product Shipping
If you received an incorrect item from Rusty Bearings, please contact 909.468.5027. It is mandatory to contact us before making a return because you may or may not need to return the product. This will be determined on a case-by-case basis Rusty Bearing’s Customer Care.
Damaged or Defective Products
If you received a damaged or defective product in your Rusty Bearings order, please contact us immediately at 909.468.5027 for return instructions.